Telsomeonewhogivesashit
CONSUMER CRAPOUTS:
Can’t exactly complain about the service if I get NO SERVICE AT ALL!!!!!!
~ Abdullah, Mitchell’s Plain
How more useless can telkom get? What happend to qualified staff?
Who can’t get a job? Go to telkom, no qualifications needed. More stupid the better! Who’s the CEO, would love to speak to him! Please someone from telkom reply to this because you don’t answer your phones! And when you do, you play as if you can’t hear me! I can clearly hear you typing away in the background fools!
~ Shane, Bergvliet
Reported line out of order, 2 weeks later not corrected, no feedback, no calls answered, have no fax or internet, use for business. Telkom customer service is the worst in SA!
~ Anneline, Ocean View
“You are number 529 in the queue… your call will be answered in approximately 57 minutes.” Sound familiar? This is the automated customer response from Telkom’s 10212 number, when you call in with a problem. If you decide rather to go in to a Telkom branch to complain, they just refer you back to the 10212 number, as this is the only way you can lodge a complaint. So the kak thing is there is nothing else you can do but sit on the phone… and wait forever. If my phone’s not working, how in the hell am I supposed to phone in my complaint anyway? Do they expect me to use 57 minutes of my airtime? Telkom. Hellkom more like. It sure is hell dealing with them.
Us consumers are still suffering from Apartheid, because Telkom is a business hangover from those dark days. Like Eskom and South African Airways, Telkom is a ‘parastatal’, which means it’s a government-owned company. Which is why, up until now, they have had no outside competition — the government just banned it. And we’re still paying the price for this attitude of indifference, this intolerance of competition. Whether it’s the apartheid government’s groot, wit krokodille, or the new South Africa’s big, black hippopotamuses, politicians are all corrupt to me. They can hardly be entrusted with running a government, let alone a company.
Competition is a healthy, important part of capitalism and very necessary for the way business is run in our society. Ultimately it benefits the consumer the most as it keeps prices down and standards up. It provides us with choice. The power is in our pockets. NEOTEL is finally on it’s way, and hopefully this should at least give us another option, other than waiting on the line listening to that kak Telkom elevator music.
Telkom has paid FIFA 30 million US dollars to become an associate sponsor of the 2010 World Cup. They also spend millions and millions of rands sponsoring late-night golf tournaments on DSTV, the Sunday Times Finders Keepers, as well as on advertising themselves (when we all know how crap they actually are). My question to the Acting CEO Reuben September (as he calls himself… why, does he think that he is only acting, that this job of screwing his customers is only make believe?) is this: couldn’t that money be better spent? Take the millions of dollars and rands you spend trying to make yourselves look better, and spend it on actually improving your core business. Employ more technicians, employ more consultants, and invest in ‘fault reporting’ systems that actually work. Cut down on the freebee golf games and soccer tickets you score from your sponsorship, Mr September, and if nothing else, hire that chick from the Cell C commercials. Her voice is at least sexy. I could listen to her all day long.
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